Last updated: July 2026
These Terms of Service govern your booking and use of cleaning services provided by ReadyHome Cleaning ("we," "us," "our") in Toronto, Ontario. By booking a service, you agree to these terms.
We provide Standard and Deep house cleaning services within our Toronto service area. The scope of each service is described on our website and confirmed at the time of booking.
If you're not satisfied with a cleaning, contact us within 24 hours of service completion and we'll return to address the specific issue at no additional charge. We do not offer cash refunds; a re-clean is how we make things right.
Our services do not include moving heavy furniture, exterior window cleaning, or remediation of mold, pest infestations, biohazards, or hoarding-level conditions. If your home involves any of these, please contact us before booking so we can discuss whether we're able to help.
We're happy to clean homes with pets — just let us know at booking so your cleaner is prepared. For everyone's safety, please secure any pet that may be anxious, aggressive, or likely to escape during the visit. We do not clean litter boxes or pet waste. Heavier pet hair or mess may add time to the appointment.
Our cleaners take care in your home, but if something is accidentally damaged, please notify us within 24 hours of the appointment, with photos if possible. We'll work with you directly and in good faith to address it, subject to the Limitation of Liability section below.
We may decline to begin, or may discontinue, a cleaning if our cleaner encounters unsafe working conditions, aggressive behavior from occupants or pets, a home that falls outside our stated scope (see What's Excluded, above), or repeated non-payment. Where reasonably possible, we'll contact you first to try to resolve the issue.
We're not liable for delays or an inability to perform a scheduled cleaning due to severe weather, natural events, power outages, or other circumstances outside our reasonable control. We'll work with you to reschedule as soon as reasonably possible.
You are responsible for providing safe and reasonable access for the scheduled service (e.g., key, lockbox, or buzzer code). If your home has a security alarm, please ensure it will be disarmed for the visit, or provide clear instructions for arming and disarming it. We are not responsible for issues arising from an alarm system we were not properly informed about.
To the fullest extent permitted by law, ReadyHome Cleaning's liability for any claim arising from our services is limited to the amount paid for the specific service giving rise to the claim. We are not liable for indirect, incidental, or consequential damages. Nothing in these terms limits liability that cannot be limited under applicable Ontario law.
We may update our pricing from time to time. Any change will not affect a booking already confirmed; it will only apply to bookings made after the change takes effect.
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.
Questions about these terms can be directed to us at 416-342-5617. For questions about a specific charge, email dispatch@readyhomecleaning.ca.
We may update these terms from time to time. Continued use of our services after changes take effect constitutes acceptance of the updated terms.