Last updated: September 15, 2026
These Terms of Service govern your booking and use of cleaning services provided by ReadyHome Cleaning ("we," "us," "our") in Toronto, Ontario. By booking a service, you agree to these terms.
When you explicitly opt in, ReadyHome Cleaning may send transactional texts about your requested cleaning service, including secure payment-authorization links, appointment confirmations and reminders, service updates, and responses to booking questions. This program does not include promotional broadcasts.
Message frequency varies according to your booking and support needs. Message and data rates may apply. Consent to receive texts is optional and is not a condition of purchase. You can use our website chat to receive a payment link without opting in to SMS.
Reply STOP to unsubscribe. After an opt-out confirmation, no further program texts will be sent unless you opt in again. Reply HELP for assistance, call 416-342-5617, or email dispatch@readyhomecleaning.ca. Carriers are not liable for delayed or undelivered messages.
See our Privacy Policy for how we handle mobile numbers and consent records.
You may text our main number, 416-342-5617, or our manager number, 416-556-1750, to ask about or arrange a cleaning. Your incoming text allows ReadyHome Cleaning to reply about that request in the same conversation, including a payment link you request. It does not enroll you in unrelated or ongoing recurring messaging. For texts arising from a phone call or website chat, or later reminders and updates beyond the ongoing SMS exchange, we ask for separate express permission using the disclosure below. Reply STOP to opt out or HELP for help. Message and data rates may apply.
Our booking assistant asks the following separate question in website chat or during a booking call, after confirming contact details and before preparing checkout:
May ReadyHome Cleaning text you about this booking, including the payment link, confirmations, reminders, and service updates? Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Texts are optional and consent is not a condition of purchase. Our SMS terms are at readyhomecleaning.ca/terms-of-service and our privacy policy is at readyhomecleaning.ca/privacy-policy.
The assistant waits for an explicit affirmative response. Providing a phone number, agreeing to a price, preparing a payment link, or accepting a calendar invitation does not count as SMS consent. Declining texts does not prevent a website-chat customer from receiving the secure payment link in chat. We record the response and consent details with the booking. French-speaking customers receive the equivalent disclosure in French.
We provide Standard and Deep house cleaning services within our Toronto service area. The scope of each service is described on our website and confirmed at the time of booking.
If you're not satisfied with a cleaning, contact us within 24 hours of service completion and we'll return to address the specific issue at no additional charge. We do not offer cash refunds; a re-clean is how we make things right.
Our services do not include moving heavy furniture, exterior window cleaning, or remediation of mold, pest infestations, biohazards, or hoarding-level conditions. If your home involves any of these, please contact us before booking so we can discuss whether we're able to help.
We're happy to clean homes with pets — just let us know at booking so your cleaner is prepared. For everyone's safety, please secure any pet that may be anxious, aggressive, or likely to escape during the visit. We do not clean litter boxes or pet waste. Heavier pet hair or mess may add time to the appointment.
Our cleaners take care in your home, but if something is accidentally damaged, please notify us within 24 hours of the appointment, with photos if possible. We'll work with you directly and in good faith to address it, subject to the Limitation of Liability section below.
We may decline to begin, or may discontinue, a cleaning if our cleaner encounters unsafe working conditions, aggressive behavior from occupants or pets, a home that falls outside our stated scope (see What's Excluded, above), or repeated non-payment. Where reasonably possible, we'll contact you first to try to resolve the issue.
We're not liable for delays or an inability to perform a scheduled cleaning due to severe weather, natural events, power outages, or other circumstances outside our reasonable control. We'll work with you to reschedule as soon as reasonably possible.
You are responsible for providing safe and reasonable access for the scheduled service (e.g., key, lockbox, or buzzer code). If your home has a security alarm, please ensure it will be disarmed for the visit, or provide clear instructions for arming and disarming it. We are not responsible for issues arising from an alarm system we were not properly informed about.
To the fullest extent permitted by law, ReadyHome Cleaning's liability for any claim arising from our services is limited to the amount paid for the specific service giving rise to the claim. We are not liable for indirect, incidental, or consequential damages. Nothing in these terms limits liability that cannot be limited under applicable Ontario law.
We may update our pricing from time to time. Any change will not affect a booking already confirmed; it will only apply to bookings made after the change takes effect.
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.
Questions about these terms can be directed to us at 416-342-5617. For questions about a specific charge, email dispatch@readyhomecleaning.ca.
We may update these terms from time to time. Continued use of our services after changes take effect constitutes acceptance of the updated terms.