Last updated: September 15, 2026
ReadyHome Cleaning ("we," "us," "our") provides residential house cleaning services in Toronto, Ontario. This policy explains what information we collect, how we use it, and how we protect it.
When you book a cleaning, we collect:
We use the information you provide to:
We do not sell, rent, or lease your personal information to third parties, and we do not share it with any outside company or individual except as needed to provide the service you booked, or as required by law.
When you initiate a booking conversation by SMS, we retain your inbound message as evidence of permission to respond to that request. That permission is limited to the conversation and does not authorize unrelated or recurring messages. Our main and manager numbers operate under the ReadyHome Cleaning brand.
SMS message frequency varies according to your booking and support needs. Message and data rates may apply. Reply STOP to opt out or HELP for help. See our SMS consent process and SMS Terms.
ReadyHome Cleaning collects your mobile number and your response when you choose whether to receive booking texts. We use this information to deliver requested booking and payment-authorization links, confirmations, reminders, service updates, and customer support, and to respect your messaging preferences. We retain consent records, including the response, disclosure version, channel, and recording time, with our booking records.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. SMS consent and mobile information are not shared with third parties or affiliates for their own marketing or promotional use. Service providers that deliver messages and maintain our booking systems may process this information solely to provide those services for ReadyHome Cleaning.
Reply STOP to opt out of texts or HELP for help. You may also call 416-342-5617. See our SMS Terms.
We use the following third-party services to operate our business, each of which processes limited information as needed to perform its function:
Each of these providers maintains its own privacy and security practices for the data they process.
We retain booking and contact information for as long as reasonably necessary to provide our services, maintain business records, and meet tax and legal obligations.
You can ask us to correct or delete your personal information at any time by contacting us using the details below, subject to any records we're legally required to retain.
We take reasonable steps to protect your information, including relying on payment processors (Stripe) that maintain industry-standard security certifications for handling payment data.
Questions about this policy or your information can be directed to us at 416-342-5617. For questions about a specific charge, email dispatch@readyhomecleaning.ca.
We may update this policy from time to time. The "last updated" date at the top reflects the most recent version.