How ReadyHome Cleaning asks for SMS consent
Booking texts are optional. This page shows the disclosure used by Shannon, our booking assistant, and the separate action a customer takes to agree. The program covers requested payment-authorization links, confirmations, reminders and service updates about residential cleaning bookings. It does not include promotional broadcasts.
Main number: +1 416-342-5617. Manager: +1 416-556-1750.
The consent question
May ReadyHome Cleaning text you about this booking, including the payment link, confirmations, reminders, and service updates? Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Texts are optional and consent is not a condition of purchase. Our SMS terms are at readyhomecleaning.ca/terms-of-service and our privacy policy is at readyhomecleaning.ca/privacy-policy.
Website chat: separate typed agreement
- The customer opens the chat at readyhomecleaning.ca/book/ and discusses a cleaning.
- Before checkout SMS, Shannon presents the full disclosure above with clickable policy links, then waits for the customer's answer.
- The customer must type an explicit affirmative answer. Entering a phone number or agreeing to a booking or price does not grant SMS permission. There is no preselected checkbox.
- The answer is retained in the conversation transcript. For a checkout, the consent choice, answer, basis, channel, disclosure version and recording time are passed to our booking system. A refusal suppresses checkout SMS while allowing the payment link to be displayed in website chat.
Observed live-chat consent test
These unaltered screenshots show a controlled test of the production chat on September 15, 2026. The tester requested the consent step early, agreed, then withdrew consent. This was not a customer booking. No customer personal information, reservation, checkout or SMS was created in this test. It verifies the conversation behavior shown; it is not evidence of an SMS delivery or completed checkout.
Phone calls: verbal agreement
Customers call +1 416-342-5617 to arrange a cleaning. Shannon reads the same disclosure above as a separate question and waits for an explicit verbal affirmative answer. A telephone number, silence or acceptance of a price does not count as consent. The answer is retained in the call transcript and passed with consent details when checkout is created. French-speaking customers receive an equivalent French disclosure. A customer who declines texts can use website chat to receive the payment link, or request manager assistance.
The paragraph above documents the configured phone process and exact script. The screenshots demonstrate website chat; they are not presented as a telephone-call test.
Customer-initiated text conversations
A customer may text either ReadyHome number with a booking question. ReadyHome replies about that request in the same SMS exchange, including a payment link the customer specifically requests. The original inbound message is the evidence for that conversational reply. This does not enroll the customer in unrelated or ongoing recurring texts. Separate permission using the disclosure above is required for future booking reminders or updates beyond the exchange.
STOP, HELP and resuming texts
Reply STOP to opt out or HELP for assistance. Message frequency varies. Message and data rates may apply. START or UNSTOP can restore messaging after an opt-out; YES is not an enrollment keyword. These controls do not grant permission for marketing.
Help: 416-342-5617 or dispatch@readyhomecleaning.ca. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Read the Privacy Policy and SMS Terms.