Reach us any time, day or night — our booking line is answered 24/7.
For anything about a specific charge on your statement, receipts, or payment disputes.
Not at all. Most clients provide a buzzer code, lockbox, or spare key. Your cleaner will make sure everything is locked up securely when they leave.
Your card is only charged after your cleaning is complete, for the amount confirmed at booking (including HST). If you have a question about a specific charge, email dispatch@readyhomecleaning.ca and we'll sort it out directly — no need to dispute with your bank first.
Call or text the number above. Changes made 24 hours or more before your appointment have no fee. Inside 24 hours, a $30 late cancellation fee applies, since your cleaner has already blocked that time.
Let us know within 24 hours and we'll send someone back to make it right, at no extra charge. We don't offer cash refunds — a re-clean is how we make things right.
No — your cleaner brings everything needed. If you'd like a specific product used, just mention it when you book.
Yes — just let us know at booking so your cleaner is prepared. We don't clean litter boxes or pet waste, and please secure any pet that may be anxious or aggressive during the visit.
Please contact us within 24 hours, with photos if you have them, and we'll work with you directly to address it. Full details are in our Terms of Service.
We don't move heavy furniture, clean exterior windows, or handle mold, pest infestations, biohazards, or hoarding-level conditions. If your home involves any of these, give us a call before booking so we can talk through what's possible.